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Warranty

Advanced Perso Trading cooperates with leading manufacturers of equipment for printing plastic cards, access control cards, and IDs. This allows us to provide our clients with full warranty and service support.

All products in our catalog come with an official manufacturer’s warranty. The service period is determined according to the accompanying documentation provided with each device. For detailed information regarding repair and maintenance, you can always consult our specialists.


In the event of a malfunction caused by a manufacturing defect, we recommend contacting the specialists at Advanced Perso Trading. Our service center is fully equipped to promptly resolve issues of any complexity, as well as to perform both scheduled and unscheduled maintenance. By entrusting your equipment to professionals, you can be confident in the flawless performance of printers of any model!

Warranty Service

We eliminate manufacturing defects and malfunctions caused by the manufacturer under the warranty service program. During the repair process, we perform diagnostics, parts replacement, and device testing.

However, it is important to note that the warranty does not cover failures caused by:

  • Improper use

    – such as the use of unsuitable or non-original consumables, incorrect settings, or failure to follow the manufacturer’s recommendations.

  • Mechanical damage

    – impacts, drops, or foreign objects entering the printer. In the case of the print head – the use of low-quality cards.

  • Tampering with the device

    – attempts at self-repair or modification of the equipment.

  • Unsuitable operating conditions

    – exposure to moisture, dust, extreme temperatures, or power surges.
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Exchange and Return Policy

We value your satisfaction and aim to ensure a smooth shopping experience.
Please read our exchange and return terms carefully before placing your order.

1. Return of defective or damaged products.
If you receive a defective, damaged, or incorrect product, please notify us within 7 days from the date of delivery.
Our team will inspect the issue and, if confirmed, arrange for a replacement, repair, or refund in accordance with UAE consumer protection regulations.

2. Return of products in good condition.
Products that are in good working condition and free from defects are not eligible for return or exchange, especially for technical and electronic equipment.
Please make sure to consult our specialists before purchasing to ensure compatibility and suitability for your needs.

3. Return procedure.
Contact our manager via phone or email with your order number and product details.
  • The manager will guide you through the verification process and provide instructions for return or service, if applicable.
  • Products must be returned in their original packaging, with all accessories and documentation included.
4. Refunds (if applicable) will be processed to the original payment method within 7–14 business days after the returned product is received and inspected.